Ordered items can be, without further notice, returned or cancelled within 14 days after receipt of the respective item(s). The period for a return commences on the date of receipt. In case of a cancellation, the period starts after receipt of the order confirmation by the supplier. In case you have ordered multiple items, you may return these up to 14 days after receipt of the last product. Returns are only accepted when the item(s) is/are unused and in original packaging.

Return of goods are at risk of the buyer. Tear Solutions v.o.f. is not liable for damage or loss of returned items.

For a prompt and correct handling, it is important that you notify the supplier in advance by e-mail with regards to the return or cancellation. Send your email to info@tear-solution.com stating 'return/cancellation' followed by the order number of the original order.

Items which are (partly) used, cannot be returned.